The Client

LWP Claims Solutions, Inc. is a third party administrator, dedicated exclusively to supporting workers' compensation programs. LWP has a long track record of superior results, achieved through an understanding of the key components of claims handling: Relationships, expertise, execution and technology.

The Challenge

Prior to implementing the DataCare solution, LWP’s mail handling was paper and labor intensive. LWP wanted to improve the efficiency and accuracy of their mail handling, while allowing for sharing of information across offices and with with clients.

The Solution

With the DataCare solution, LWP is able to capture the mail at the claim file level the moment that indexing is complete. This allows them to handle claims more proactively and to speed the flow of information between all parties to the claim. As a third-party administrator, LWP services a large number of carrier and self-insured clients, each with unique requirements and workflows. The DataCare system is flexible and can be tailored to the needs of each LWP client. This has allowed them to create a highly customizable version to meet their particular business needs, as well as the needs of their clients.

“DataCare provides us with the ability to immediately view all claim mail upon receipt. In the old paper environment we would have to wait for the adjuster to review the mail and the file clerk to file it before it was available in the claim file. And, even then, it was only available for viewing in the handling office. Now the mail becomes available to the entire organization once it has been indexed to the claim file," said Judy Adlam, President & CEO for LWP Claims Solutions.

"Further, DataCare’s one click feature allows us to share mail with our clients and vendor partners with the touch of the button. We feel that this capability allows us to handle our claims more efficiently, effectively and accurately; while speeding our ability to communicate vital information to other parties to the claim. DataCare’s modules are a valuable companion to our proprietary claims system, Exclaim," continued Adlam.

"By having redundant stored images, and the ability to access our documents over the internet, we have further enhanced our ability to continue our operation in the event of a disaster. We feel that the DataCare system has allowed us to surpass our competitors in the area of document management and allows our clients to receive even better service and results," Adlam adds.